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🚚 Delivery
We accept payments by credit card (Visa, Mastercard) and PayPal through a secure SSL-encrypted platform.
We accept payments by credit card (Visa, Mastercard) and PayPal through a secure SSL-encrypted platform.
We mainly deliver within mainland France.
For overseas territories or international deliveries, please contact us directly so we can find a suitable solution.
💳 Payment
Orders are shipped within 48 hours via Colissimo with tracking. Delivery within mainland France usually takes 2 to 4 business days.
Yes, delivery is free for orders above a certain amount within mainland France.
Applicable shipping costs are clearly displayed before payment.
💬 Customer Service
Our customer service team is available 7 days a week by email at contact@vaneora.com and through the contact form. We usually respond within 24 hours.
Any modification or cancellation request must be reported to us as quickly as possible. We will do our best to process it before shipment.
Our vanilla is grown in Madagascar, one of the world’s finest terroirs for Bourbon vanilla. Each batch is carefully selected before shipping.
Store your vanilla in an airtight container, away from light and moisture. Under proper conditions, your vanilla beans can be preserved for several months.
Yes, our products are suitable for both individuals and professionals. Contact us for bulk orders or specific requirements.
🔄 Returns & Refunds
The refund is processed within 14 business days after receiving and inspecting the returned items, using your original payment method.